Vacant job

Do you want to help create a customer experience that leaves a wow impression? Are you proactive, self-driven, and thrive in an environment where we collectively drive change? Then this might be the role for you!

As a claims adjuster with us, you will play a central role in ensuring effective and customer-focused claims management. When an accident occurs, we need to be there – quickly, smoothly, and with an approach that leaves the customer with a wow feeling. In this role, you will handle claims related to personal property and travel damages, where you investigate, make decisions, and communicate solutions based on insurance terms and practices. Our customers primarily interact with us digitally and via phone, and we ensure that every customer interaction is characterized by clarity, care, and engagement.

We are a team that supports each other, but we are looking for someone who enjoys taking their own initiatives and making independent decisions. To succeed in this role, you need to be confident in driving cases forward on your own while actively contributing to the team's development. We are facing exciting changes where digitization and automation are becoming an increasingly significant part of our daily work. We want you to not only adapt to change but also be part of driving it!

Who are you?

It is important that you feel comfortable in a digital and changing work environment. We would like you to have previous experience in the insurance industry, but it doesn't have to be specifically in claims adjustment; the most important thing is your attitude, drive, and willingness to develop. You need to be able to work in multiple systems simultaneously.

• Proactive and self-driven – you dare to make your own decisions and drive your cases from start to finish.
• Solution-oriented and open to change – you see opportunities in change and actively contribute ideas that develop our working methods.
• A team player who also enjoys independent work – you share knowledge, support colleagues, and are part of a team where we uplift each other.
• Service-oriented with strong communication skills – you can create security and engagement through your approach, both in writing and verbally.
• Strong digital interest

More information

The position is a permanent employment (starting with a probationary period) with a start date according to agreement. The workplace is at our office on Platensgatan in Linköping.

You apply by answering a few selection questions and attaching your CV. Our recruitment process is based on a bias-aware and competency-based approach with tests early in the process. We believe this is a process that suits you as a candidate, as we make a fair assessment of your competencies. The tests are two psychological work tests and will be sent to those who meet our requirements. We will then interview those who best match the competency profile. Please note that the email with the tests may end up in your spam folder.

We want to inform you that in the recruitment process, we conduct background checks on final candidates to get a complete picture of you as a candidate and your suitability for the position you have applied for.

If you want to know more about the position: Contact Claims Manager for private property Adriana Holm Hammarskiöld at 013-290412. If you have questions about the recruitment process, contact HR Partner Elin Wigert at 013-290788. Union contact person, Forena, Jens at 011-29 02 66.